Return Policy

Return Eligibility

If you wish to request a return, please contact us within 7 days of receiving your order.

Items must be unused, unworn, unwashed, and returned in their original condition with all packaging and tags intact.

Non-Returnable Items

Items that have been worn, washed, damaged, altered, or returned without their original packaging may not be eligible for return.

For hygiene and quality assurance, products showing signs of use cannot be accepted.

Sale & Promotional Items

Items purchased during selected sales, promotional campaigns, clearance offers, or marked as final sale may not be eligible for return unless the product received is damaged or incorrect.

Damaged or Incorrect Orders

If you receive an incorrect, defective, or damaged product, please contact us within 48 hours of delivery.

Please include your order number along with clear photographs or videos of the product and packaging so our team can review the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a reliable and trackable courier service when returning an item.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed through the original payment method where possible. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

Exchanges are subject to product availability.

If you would like to exchange an eligible item, please contact our team before sending the product back so we can guide you through the process.

How to Request a Return

To request a return, exchange, or report an issue with your order, email us at info@thehouseofsoul.co .

Please include your order number and a brief description of your request to help us assist you efficiently.