THE HOUSE OF SOUL

Shipping Policy

Everything you need to know about the processing, shipping, and delivery of your order.

Order Processing

All orders are processed within 1–3 business days after confirmation.

Orders are not shipped or delivered on weekends or public holidays.

During periods of high order volume, shipments may experience a slight delay.

Standard delivery time is approximately 3–7 business days.

Deliveries to remote areas may require additional time.

Shipping charges are calculated at checkout based on your order and delivery location.

Complimentary shipping may be available on selected products or during promotional offers.

Once your order has been shipped, you will receive a tracking number via email or SMS so you can follow the progress of your delivery.

Please ensure that your shipping address and contact details are complete and accurate before placing your order.

The House of Soul cannot be held responsible for delays caused by courier services or incorrect information provided by the customer.

If your package arrives damaged or is lost during transit, please contact us within 48 hours so our team can assist you.